FAQ for Log Info v3.00

Under the Citrix Seamless environment we get an obscure Explorer desktop error, why?

In a Citrix Seamless environment you could have issue when loading Log Info. You could see a message that contains the following text:

You have started a Windows Explorer in your ICA Seamless session. This will obscure you local Explorer desktop.
To re-enable this ICA Seamless connection, please logoff and restart the seamless remote application.

The Solution: When launching Log Info you need to execute the application with a "#" instead of an "@". This should stop this error from occurring.